Shipping policy

Last updated: November 15, 2026

Thank you for shopping with Mixtape Mutts. This is how we get your order to you.

Where we deliver

We currently deliver to addresses in the United Kingdom only.

Delivery cost

Delivery is free on every order, with no minimum spend.

Delivery times

Every order is sent from a UK warehouse. Orders are usually dispatched within 1 to 2 working days, followed by an estimated delivery time of 2 to 7 working days. These times are estimates, not guarantees, and can be affected by carrier delays, weather or busy periods.

Tracking

Tracking is not available for every product. Where it is available, tracking details are emailed after dispatch.

Orders with more than one item

Items are sent directly from our partner warehouses, so an order with several items may arrive in more than one parcel, on different days. Larger items, such as playpens, ramps and dog houses, may come by courier. You will not be charged anything extra for separate parcels.

Address accuracy

Please check your delivery address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged or delayed parcels

If your order is lost, damaged or late, email us and we will sort it out with the carrier and the warehouse.

Changing or cancelling an order

Contact us as soon as you can. We can usually change or cancel an order before it has been dispatched, but not once it is on its way.

Questions?

Email us at mixtapemutts@gmail.com.